Philippines is one of the destinations when it comes to outsourcing jobs, as Filipinos are known to be skilled workers and cheaper than any other countries, a major reason why many companies choose to establish outsourcing jobs like call centers here. Things are getting better, as recent research shows that KPO or Knowledge Process Outsourcing is also developing for the Philippines.
KPO Philippines – An Emerging Reason Why Many Outsource To the Philippines
November 18th, 2011 
Phil BPO 
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Why is the Philippine BPO Industry Successful?
June 6th, 2011 Phil BPO Comments Off There are a variety of reasons why the Philippine BPO industry has been very successful these paste few years. This article will try to outline some of the major reasons for this success.
The first reason is that the country has a very good infrastructure in place. Buildings are already built in major cities around the country ready to accommodate BPO centers. And to point out, these buildings are built with to follow the international safety standards. So, these buildings are generally safe.
Another reason is that the Filipinos and the Western countries or clients for that matter, have a similarity in cultures. In a sense, the Filipinos have a strong sense of the Western culture. Read more »
Is Security Outsourcing the Next Dimension in the Philippine BPO industry boom?
June 3rd, 2011 Phil BPO Comments Off An increasing number of companies are finding the Philippines as the better alternative in terms of the BPO industry. This can be proven by the sharp rise in the number of BPO companies opening shop in the Philippines in the last 5 years.
The dimensions of the BPO industry already present in the Philippines include virtual staffing, web development, SEO specialization among other things. One sensitive dimension is security outsourcing.
Security outsourcing is essentially hiring an outside company to handle all aspects of data security for your own organization. This includes social security numbers, credit card numbers and pertinent personal information. Read more »
The Filipinos and the BPO Industry
May 30th, 2011 Phil BPO Comments Off Why are Filipinos attracted to the Business Process Outsourcing industry? This is a question which this article will try to answer.
In the BPO industry, the work times are usually at night. People in the BPO industry are working while the rest of the country is sleeping. Most of the times, BPO professionals work during holidays. Many important occasions are missed because of the demands of the work. In call centers, the agents don’t know who they’re talking to. There are times that some of them get harassed by perverts. In the area of customer service, the agents get the brunt of the customers complaints. They get irate customers most of the time. In a sense, they become emotional punching bags. In technical support, agents have to instruct people how to make their gadgets run smoothly. Most of the times, the callers don’t know what they are doing. In other aspects, the demands of the job are also very high. Clients expect high quality output in a short time. Sometimes, they move the deadline to almost impossible time frames. Read more »
Why does the Philippine BPO industry stand out?
May 27th, 2011 Phil BPO Comments Off Why does the Philippine BPO industry stand out among the rest of the world? This is a question this author tried to find out. The answers are basically divided into different dimensions which this article will try to organize.
About 15-20 years ago, the Philippines ranked as deficient in terms of technological advancement. Again, that was two decades ago. Things have changed dramatically. Before, technology or the personal computer for that matter, was out of reach to the common man. To put it simply, it was very, very expensive. But with the introduction of so many companies producing different computer software and hardware, the prices have reduced steeply. Now, more than 50% of Philippine households have computers, be it the PC or the laptop. Along with this development, the Philippines has become at par with the rest of the world in terms of computer technology. Read more »