The Emergence of Philippine Business Process Outsourcing

May 24th, 2011 Phil BPO Comments Off

Several years ago, a question, or rather a challenge was thrown to the Philippines. Can it rise to the challenge of the emerging Business Process Outsourcing industry? Fast forward to the year 2011.
There is an approximate figure of 788 call centers in 20 key locations in the Philippines.

From being an experimental alternative to India, the Philippines is touted as the next big thing in terms of the BPO industry. The question is how can the Philippines sustain being the next giant in the BPO industry?

The answer lies with one word: DEVELOPMENT. In just a few short years, the Philippines has managed to wiggle its way out of the “technological dark age” to the renaissance of high speed internet and fiber optic technology. To put it simply, the Philippines can match any country in the world in terms of technological advancement. The technology which the country has today is basically the same with Singapore, India and the rest of the Western world. Read more »

The Philippine BPO Advantage

May 20th, 2011 Phil BPO Comments Off

Business Process Outsourcing (BPO) has been a trend in modern business today. It has benefited greatly giant corporations as well as small entrepreneurs.

To have a basic outlook of this trend, we must first consider what exactly is a BPO? Wikipedia defines Business Process Outsourcing as: a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

So in a simple sense, BPO is delegating tasks to offshore companies. India has traditionally been the country of choice for the BPO industry. However, recent drawbacks have forced some companies to pull out of India and look for services elsewhere. Read more »

Singapore Outsourcing

May 21st, 2010 Phil BPO Comments Off

In this day and age there are now a lot of countries in the world that is into Outsourcing such as India and China as well as some parts of Southeast Asia particularly Singapore and the Philippines. In spite of that, Singapore is the country frequently mentioned for outsourcing as well as the one recognized as the leading business and outsourcing hub worldwide because of its world-class telecommunications infrastructure and an extraordinarily stable political and economic environment.

Nevertheless, the outsourcing focus of Singapore has been on manufacturing. Back in the day, Singapore’s large financial institutions and other businesses would themselves outsource software development projects to nearby countries, such as India and Vietnam. There are now several outsourcing vendors inside of Singapore serving the Singapore market and the Western World. Read more »

Future of Outsourcing in Malaysia

May 19th, 2010 Phil BPO Comments Off

A nation of color and contrast, Malaysia is a land where the East and West have intermingled peacefully for decades. It welcomes travelers and those who wander through it will find many rewards. It is a country of many cultures and peoples who live together in harmony and yet retain their national customs and traditions. It is this colorful mixture which fascinates so many visitors to the country.

As a South East Asian country, Malaysia is inhabited by people of all cultures and languages. These are acting as resources for fetching clients from several Asian nations such as, Japan, South East Asia, Middle East and China. Read more »

The Offshore Outsourcing Philippines Edge

April 16th, 2010 Phil BPO Comments Off

With the economy of the US in decline these past years, it’s tough to stay in the game. Many businesses find themselves losing more than what they earn. And guess where the big costs come from? That’s right, from operating the business itself. And that consists of tasks that are often underutilized or too time-consuming. That’s the reason some companies find offshore outsourcing. And when it comes to offshore outsourcing, Philippines is a good place to start.

In the past, India is lord of offshore outsourcing. But given the rising costs, and issues of quality, especially in the voice-based sector, many firms are pulling out and moving the the Philippines.

The offshore outsourcing Philippines takes pride in is top-notch. Cost-effectiveness aside, there are also additional benefits on why offshore outsourcing in Philippines is the best. Read more »

« Older Entries
Newer Entries »

  • Featured Video