Why does the Philippine BPO industry stand out among the rest of the world? This is a question this author tried to find out. The answers are basically divided into different dimensions which this article will try to organize.

About 15-20 years ago, the Philippines ranked as deficient in terms of technological advancement. Again, that was two decades ago. Things have changed dramatically. Before, technology or the personal computer for that matter, was out of reach to the common man. To put it simply, it was very, very expensive. But with the introduction of so many companies producing different computer software and hardware, the prices have reduced steeply. Now, more than 50% of Philippine households have computers, be it the PC or the laptop. Along with this development, the Philippines has become at par with the rest of the world in terms of computer technology.

At approximately the same time, there were only 1 or 2 schools which offered computer education in the country. And it was very expensive to study computers. Things have also changed. Practically every institution in the country has some sort of computer course. Even elementary students are exposed to computers nowadays. With students preferring to study computer courses, the Philippines also has a seemingly endless supply of IT professionals.

In terms of the language barrier, it is virtually non-existent. The medium of instruction in the Philippines is English. So, at a very young age, Filipinos can read, write and of course, understand English. Filipinos also have the tendency to mimic accents quickly. There are times when Western clients would think that they are speaking to a native of their country when speaking with Filipinos over the phone. That’s already a big plus to the Filipino professionals.

The professionalism of Filipinos is something which is known worldwide. Their dedication to their jobs and the pride they take in the quality of their work is something foreign clients are constantly taking into consideration when opening their offices or hiring Filipinos as virtual staff.

To end, the human factor in the Philippine BPO industry is what makes it stand out. To put it simply, Filipino workers are simply some of the best professionals in the world. The BPO centers opening in the Philippines every year is a clear testament.